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Find out everything you need to know about Dropkick, our policies, terms & conditions, frequently asked questions and anything else that might be looming in your mind.
DOES DROPKICK SHIP TO MY COUNTRY?
Dropkick only ships within the United Arab Emirates and Kingdom Of Saudi Arabia.
FAQS ABOUT ORDERS & DELIVERIES DURING THE COVID-19
As everyone is coming to terms with the uncommon COVID-19 circumstance, we completely comprehend your interests and promise you that our top priority remains the well-being of our clients, partners, and all those who are engaged with us, especially you.
Are you taking any safety measures with your orders & deliveries?
We are taking precautionary measures to do what we can to reduce the impact of COVID-19 in accordance with the guidelines provided by the World Health Organization (WHO), such as:
• Increased cleaning measures.
• Sanitation procedures.
• Reduced public get-togethers and meetings of all kinds.
Will you still be delivering the orders?
We will be continuing our operations without any major interruptions, ensuring you keep receiving deliveries of your favourite products, completely risk free. In these challenging times our teams are looking forward to serving you better through our online store.
Will there be delays in the deliveries?
Unfortunately, with the current strict protocols being set by the government and the lockdown initiatives, there will be a slight delay in our deliveries. To know more, check out our Delivery & Shipping Policy Page. We thank you for your support and loyalty and we will continue to keep you updated during this difficult time. Until then, stay safe. And thank you for being a part of this community.
FREQUENTLY ASKED QUESTIONS
RETURNS & EXCHANGES
Can I exchange or return my items purchased online at any Dropkick store?
Unfortunately, we are unable to accept returns of online purchases at any of our Dropkick retail stores. To return your online purchases, please contact Customer Service.
What is your online Returns Policy?
For exchanges and returns, please head to our Policies page.
PLACING AN ORDER
Can I place an order via a phone call?
Sorry, we do not take orders via phone call.
Do I need to register to place an order?
You don’t have to, as you can complete your order as a guest. However, by creating an account with Dropkick all your details will be saved and that will make your purchases easier, quicker and you’ll see more communication relevant to your style and tastes. By using your login username and password, you don't need to enter your address and other information every time you decide to purchase from us, which will save you plenty of time. Your wish list will also store all the items, which were added to help you manage your shopping.
How long until I receive my order?
An order placed online could take from 4 to 7 days.
How do I find the right size?
To find your right size, please click on the "Size Guide" featured on your chosen product page, or for further assistance, don't hesitate to contact our Customer Care team at 800-Dropkick in UAE between the office hours of 08:30am and 05:30pm (GMT+4), Saturday to Thursday.
Can I cancel my order?
After you have placed an order with Dropkick, you will receive an order acknowledgement receipt mentioning the exact details of your order, along with the payment reference and total value of the order that will be debited from your credit card.
Please note that this is not an order confirmation from Dropkick. At this stage your order may be cancelled by contacting our Customer Care team. You can cancel your order up until the point where you receive a notification email that the items have been dispatched and sent to the address specified by you.
You will then receive an email from Dropkick notifying you that we have dispatched the items and they have been sent to the address specified by you. At this stage, your order cannot be cancelled.
Can I send an item as a gift?
You cannot send an item as a gift, but we are currently working hard to make this happen for you in the very near future.
MAKING A PAYMENT
What are the payment methods accepted by Dropkick?
At our online store, payment can be made using the following methods: MasterCard, Visa and Cash On Delivery is available for all UAE and KSA orders.
How much will shipping, duties and taxes cost me?
VAT will be paid in advance and not upon delivery. To know more about shipping, duties and taxes, please click here: Shipping Policy
How secure are my credit card details?
At Dropkick we take the essential precaution to make our site secure.
All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions, which you have initiated.
To help ensure that your shopping experience is safe, simple and reliable, Dropkick uses the Secure SocketLayer(SSL) technology.
Are your products 100% genuine?
Dropkick is an authorised, official online retailer for every brand that we stock. We work directly with the brands themselves to ensure that your favourite, most wanted items are available to you in your region, all with a 100% guarantee that they are genuine and are under no circumstances “fake”, “copies” or the like. What you are buying is 100% the real thing.
How can I contact Customer Care?
Customer Care executives can be contacted on 800-Dropkick in UAE.
Our business hours are Saturday to Thursday from 8:30 am to 5:30 pm (GMT+4). During Ramadan, our working hours are 09:00am - 03:00pm from Saturday - Thursday.
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